Member Code of Ethics

Membership

As a member of the Ketchikan Visitors Bureau, I will strive to improve the enjoyment of visitors to our city, and to that end I pledge:

To always project a positive image of Ketchikan and its visitor industry
To cooperate with other members in promoting Ketchikan
To embrace the KVB core values:
- To use integrity in all business dealings;
- To focus on customer satisfaction;
- To strive for continuous improvement in visitor products and services offered;
- To use common sense and a “give-and-take” approach to sustainable economic growth; and
- To practice truth in advertising in the marketing and promotion of my business.
To abide by the KVB commandments whereby we:
- Solicit and respect the opinions of others;
- Are committed to the idea that everyone has the power to make a difference;
- Promote team effort;
- Commit to trusting others;
- Are one community shaping our own destiny;
- Believe there is strength within diversity;
- Are goal oriented and proactive;
- Base decisions on facts;
- Promote win/win situations; and
- Respond to opportunity.
To conduct business in a legal and ethical manner and not to use business practices that damage other KVB members through association.
To abide by the policies and procedures of the KVB in relation to the members, the Board of Directors, staff and government entities.
To communicate to the executive director public reaction to KVB policies and programs.
To stay informed about current visitor industry issues and participate in KVB programs.
To represent the KVB in a positive and supportive manner at all times and in all places.